[About returns] ●Returns and exchanges of non-defective products Please note that we do not accept exchanges, returns or refunds for products that are damaged due to customer use or due to the customer's convenience (image is different, etc.).
●Returns and exchanges due to initial defects in the product We make every effort to ensure the quality of the product, but in the unlikely event that there is an obvious initial defect such as damage, please attach an image and contact us.
●In the case of damage during delivery, please contact us after the product arrives. You will need to determine if the carrier's insurance applies. *Please contact us in the same condition as when the package was opened after the product arrives. There is a situation confirmation by the contractor for packing materials etc.
We will ship by Yamato Transport. It will be shipped about 1 week after payment. It may take 2 days or more depending on the destination and the weather. Please allow enough time for your order.
Please note that we only ship on weekdays and do not ship on Saturdays, Sundays, and public holidays (summer/winter holidays, year-end and New Year holidays).
[Specified date and time] You can specify the date and time after 7 days from the date of purchase. Please specify in the remarks column.
*We are unable to request same-day shipping or inform you of the estimated delivery date. Please note that we will contact you at the time of shipment.
About overseas shipping
We will ship by international speed mail (EMS). It will be shipped in about a week after payment, and will be delivered in about 2 days to 1 week. Please note that you cannot specify the date and time.
[Shipping fee] [1 folding umbrella] ¥ 1,600 [1 long umbrella] ¥ 1,800 Please check the payment screen as it varies depending on the number and combination of umbrellas. If you would like to order more than 4 bottles in total, please contact us using the inquiry form.
Please note that it is the customer's responsibility to insure any state or federal import restrictions on the item ordered, including customs fees.
About gifts and receipts
It will be wrapped in the original wrapping paper.
[Receipt] We have enclosed a statement without the amount. If you need a receipt, please specify it in the remarks column.
[Gift] We will attach the ribbon free of charge, so please specify it in the remarks column.